008615532922306
admin@premium-peptide.com
Your Current Position:  FAQ
  • What if I have questions about my order?

    You can reach us anytime via WhatsApp or email. Our customer support team is ready to assist you.

  • How should I store my peptides?

    Lyophilized peptides should be stored at -20°C or -80°C for long-term preservation. Reconstituted peptides should be aliquoted and stored at -20°C to avoid repeated freeze-thaw cycles. Detailed storage instructions are included with every shipment.

  • What payment methods do you accept?

    Please contact our sales team for payment options. We work with clients to find convenient and secure payment methods.

  • Can I get a Certificate of Analysis (COA)?

    Yes, COA is available upon request for all products. We believe in full transparency and quality assurance.

  • Do you offer bulk pricing?

    Yes, we offer competitive factory-direct pricing for bulk orders. Please contact us for a quote based on your quantity requirements.

  • What is your response time?

    We reply to WhatsApp messages and emails within 24 hours on business days.

  • How can I place an order?

    You can contact us via WhatsApp or email. Our team will guide you through the ordering process, including product selection, pricing, and shipping arrangements.

  • Do you ship worldwide?

    Yes, we offer door-to-door shipping to most countries worldwide. Typical delivery times range from 5 to 12 business days depending on the destination.

  • What is the purity of your peptides?

    We guarantee ≥99% purity for all peptide products. Every batch is tested by third-party laboratories using HPLC and MS analysis. Certificates of Analysis (COA) are available upon request.

  • What are your products used for?

    All products supplied by Jinan Xiaohangrui Trading are strictly for laboratory research and development purposes only. They are not for human consumption, clinical application, or therapeutic use.